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Frequently Asked Questions
Have questions? We’re here to help.
If your bidet won't spray, the remote control isn't functioning properly, or the unit is completely non-functional, there are a few things you can try. Start by performing a hard reset. Unplug the bidet for 30 seconds and then plug it back in. This simple action can often resolve minor issues by resetting the internal mechanisms. If the bidet still doesn't power on, check the power outlet by testing it with another device, like a phone charger or lamp. If the outlet is working but the bidet isn't, contact the manufacturer for further assistance.
Bidet seats have sensors to prevent spraying when unoccupied. To test this, use a wet paper towel to simulate skin contact on the sensor. For models with weight sensors, press down on the seat. For infrared sensors, cover the sensor area with a paper towel. This should help determine if the sensor is functioning correctly.
Replace the batteries in your remote control with fresh ones. With the seat sensor triggered, test the remote by activating functions like the Warm Air Dryer. Ensure the remote is pointed directly at the seat's IR sensor. If the remote only works when pointed in a specific way, it may need to be repositioned.
Most bidet seats have auxiliary buttons on the unit itself. Test these buttons to see if the bidet functions without the remote. If the bidet works with the auxiliary buttons, the issue may lie with the remote control.
Ensure the bidet is securely locked into its mounting bracket. If the seat moves or isn't fully locked, adjust the bracket and retighten it. Proper mounting is crucial for the bidet to function correctly.
One common cause of intermittent water and seat heating is the activation of the bidet seat’s power-saving or eco mode. Eco mode is designed to reduce energy consumption by lowering water and seat temperatures. Depending on your climate, these reduced heat levels can feel almost non-existent. Many users are unaware of this feature, and it is often enabled by default when the bidet is first powered up.
To achieve consistent water and seat temperatures, you should turn off the eco mode. Different bidet seats have various methods for deactivating this setting. Some models have the eco mode button on the remote control. Simply press the button until the indicator lights or symbols turn off. Other models have the button on the seat itself. If your bidet has two different eco modes, ensure both are turned off. For bidets with automatic eco mode and no clear buttons, refer to the user manual for instructions on deactivation.
If turning off eco mode does not resolve the heating issue, check for water leaks or drips from the nozzle area, as this could prevent proper heating. If leaks are present, refer to additional resources for troubleshooting a leaking bidet seat.
Should the problem persist after deactivating eco mode and checking for leaks, it is advisable to contact us or the manufacturer for further assistance.
If water is dripping from the nozzle area into the bowl when the bidet is not in use, it might be due to a mounting issue. Bidet seats attach to the toilet bowl via a mounting bracket, and some have a release button that also drains internal water. Ensure the seat is fully locked into the bracket. If it's only partially locked, the release button may be depressed, causing water to drain. To troubleshoot, slide the bidet seat off the bracket, press the release button, and check if the dripping stops. If it does, reposition the seat to ensure it locks fully. If the dripping continues, it may be an internal issue, and you should contact the manufacturer.
If water is dripping from the side of the seat, check the following: ensure the water supply hose is properly threaded and the rubber o-ring is pressed against it; check that the drain plug on the underside is fully tightened; and verify that the nozzle port is correctly positioned inside the bowl. If the nozzle port is on top of the bowl, water may leak onto the surface and drip over the side during a wash. If these checks don't resolve the issue, it may be an internal problem, and you should contact the manufacturer for further assistance.